Effective as of 1 July 2025

At LAVILASH Wholesale, we pride ourselves on quality and customer service. If you need to return or exchange an item, please read the policy below carefully to ensure your request is eligible.

RETURNS & EXCHANGES

You may request a return or exchange within 7 days of receiving your order, provided the following conditions are met:

1. The product is not a cosmetic item or adhesive (for hygiene reasons)
2. Products must be unopened, unused, and in original condition
3. You must contact LAVILASH for approval before sending anything back
4. Items sent without prior approval will be rejected and returned to sender

If any of the above steps are not met, returned goods will be shipped back at the customer’s expense.

RETURN PROCESS

1. Email jade@lavilashwholesale.com with your order number and reason for return
2. Once approved, send the item(s) back using a trackable service
3. Upon receiving and inspecting the item(s), one of the following will apply:

1) REFUNDS

Approved refunds will be processed to the original payment method, minus:

• A 5% servicing & restocking fee
• Any shipping charges we incurred to send the original order

Refunds may take up to 7 business days to appear in your account due to the financial institution. You will receive email confirmation once processed.

2) EXCHANGES

We will send out your requested exchange once:

• Any outstanding payment differences are finalised
• The returned items are approved and inspected

If the new items are of lesser value, you will receive a refund or store credit for the difference.

3) DAMAGED OR FAULTY ITEMS

If your item arrives damaged, faulty, or not as described, contact us within 48 hours of delivery at jade@lavilashwholesale.com with:

• Clear photos of the item and packaging
• A detailed description of the issue
• Make sure to include your order number

Do not discard the packaging as you may need to present it at your local post office for assessment. If damage is caused by customer mishandling or tampering, the claim will be void.

4) CLEARANCE, SALE & DISCOUNTED ITEMS

All clearance, sale, and discount code purchases are final.
No refunds, credit notes, or exchanges will be accepted on these items.

5) CUSTOMER ADDRESS ERROR

If your order is returned due to incorrect shipping details, a new postage and handling fee will apply before it is resent. We will contact you via email to resolve and finalise the additional payment

Once your parcel has been lodged with Australia Post, you will receive a tracking number via email. Please double-check all shipping details at that time.

If anything is incorrect, you can update your delivery address or request redirection using the Australia Post app or online tracking portal.

⚠️ Important: Redirection is only available before your parcel is marked as “out for delivery” or “delivered.”

It’s your responsibility to monitor your tracking and make any address changes promptly through the Australia Post system.