Shipping Policy
SHIPPING POLICY:
All domestic and international orders are processed and shipped via Australia Post. If you are an international customer and wish to have your order shipped via DHL Express, please make sure to contact us to arrange prior to placing your order.
SAME DAY POSTAGE: on all orders made before 12pm (AEST) Tuesday - Friday.
LOCAL PICK-UP: Please allow a minimum 3-4 hours to process your order. We will send a notification once your order is ready.
PUBLIC HOLIDAYS & OUTSIDE OPENING HOURS: Orders won't be processed until the next opening business day.
HIGH TRAFFIC & MAJOR SALES EVENTS: Expect delays on all orders made during these peek periods (including the lead up to Christmas). We understand that you all want your orders to arrive as soon as possible. To avoid disappointment, make sure to plan your orders ahead of time. Selecting express postage does not mean your order is prioritised. It simply means that when your order arrives at Australia Post, they will ship your parcels as express. All of your orders are packed in numerical order as they are placed.
AUSTRALIA SHIPPING CHARGES:
Regular Postage Flat Rate $10.00
Orders up to $300 Express Postage Flat Rate $13.00
Orders over $300 Express Postage is Free
Extra Cover is highly recommended for all orders over $50 and is listed as an extra option during checkout.
INTERNATIONAL SHIPPING CHARGES:
FREE International Shipping on all orders $500+
Zone 1 - New Zealand | Flat Rate $25.99
Zone 2 - Asia Pacific | Flat Rate $29.99
Zone 3 - USA & Canada | Flat Rate $41.99
Zone 4 - UK, Ireland & Europe | Flat Rate $45.99
Zone 5 - Rest of the world (remote regions) | Flat Rate $61.99
DUTY TAXES & GST:
10% GST is included on all orders within Australia.
All international import and duty taxes (VAT) are the responsibility of the recipient. LaviLash Wholesale are not responsible, nor can we offer, any specifications related to import duty taxes for customs clearance fees in each country/region. It is your responsibility to pay any import duties plus check all shipping regulations regarding duties and taxes in your country. If you require further and more specific information, please contact your local government import office.
ORDERS CONTAINING ADHESIVES:
Any orders containing adhesive (glue) will not be shipped on a Friday or prior to a public holiday unless an Express parcel. We wish to maintain the adhesive's integrity and avoid any prolonged exposure to environmental elements during shipment that may degrade the product.
LIABILITIES:
Once an order has been lodged with Australia Post, LaviLash Wholesale are no longer liable for lost, stolen or misplaced packages. It is the responsibility of the purchaser to ensure all contact and delivery information is correct.
Should your parcel go missing, it is your responsibility to lodge a claim but we will also assist where possible.
For all services via Australia Post, where Extra Cover was not purchased, compensation is up to a maximum of $50 and a refund of postage may be payable, or Australia Post may elect to repair or replace the item up to $50 value, at their absolute discretion.
If, for whatever reason, your order is returned to us, we will be in contact as soon as possible. It will be the responsibility of yourself to finalise an additional shipping payment before your goods will attempt any additional delivery. It is your responsibility to provide us with your correct shipping details. We do not take any responsibility for your order being sent to an incorrect address provided. Once you notice details are incorrect, please make sure to get in contact with us immediately and we will help support the new changes (if possible).
